VOCAL & Apricot

Blackbaud Fundraising Whitepapers

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VOCAL Inc NSW (Victims of Crime Assistance League) is a NSW based charity organisation that aims to provide emotional and practical support to victims of crime and their families. Since its inception over 28 years ago, VOCAL's charter has focused on addressing the evident gap in the provision of these emotional and practical support services, particularly to victims and family members who have have their lives impacted by violent crimes. "The fact that we could design Apricot to the way we wanted was ideal– it was tailored to record and document the specific information we need. We can easily access case notes, and relevant information specific to court dates, court outcomes, as well as other services that are involved with helping the client" —Kerrie Thompson Acting CEO VOCAL is powered by Apricot Learn More Challenges - Out with the old and in with the new VOCAL has been using Microsoft Access as the main database for over 10 years – originally designed for the victim support agencies in the UK. However, it wasn't long before they realised as their database started to grow, that it was becoming slow and quite restrictive. As a result, they began searching for a case management solution that was cloud based as the organisation began to do a lot more outreach, spending times in courts and networking so required a database to access critical information at anywhere, anytime. From a staff perspective the requirement was for a system that was much quicker, simple to use, cloud based technology, and held all relevant information. The Victim Support Unit is partially funded by NSW Justice, but there was no possibility for extra funding for an updated database. +61 2 8918 1200 sales@blackbaud.com.au www.blackbaud.com.au January 2018

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