Cystic Fibrosis WA & Apricot Case Study

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CUSTOMER SPOTLIGHT Cystic Fibrosis Western Australia "Apricot is the only software I have ever introduced into an organisation where 6 months down the line, staff are still saying 'I love this'…& even the health department are now saying they wished they had it!" —Nigel Barker CEO Cystic Fibrosis Western Australia (CFWA) have grown from their humble beginnings of a parent-founded self- help group, to a $2.2 million charity, dedicated to enhancing the lives of people living with Cystic Fibrosis. In 2016 they realised that things 'just weren't working' and bravely set about revolutionising their approach to funding. CWFA faced several internal and external influences, which drove their decision-making. The Challenge External challenges • The state government's decision to move from an output-based to an outcomes-based funding model • Growing uncertainty about the impact of the NDIS • The impacts of a boom bust economy on the sector overall Internal challenges • Administration had become unsustainable • Structure and strategy had become misaligned +61 2 8918 1200 sales@blackbaud.com.au www.blackbaud.com.au November 2016

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