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Bolton Clarke & NXT

Blackbaud Fundraising Whitepapers

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A Complex Decision-Making Process Involving Multiple Stakeholders As part of the overall selection and decision-making process, the team at Bolton Clarke embarked on several ways to help choose the right solution. From market analysis and review of industry benchmarks through to conducting interviews with potential vendors and key customers across different charities including animal and health charities, to attending vendor seminars and product demonstrations. According to Cross it was a long process but well worthwhile. There were multiple stakeholders involved in the approval process across key areas of the Bolton Clarke business, from the project officers right through to executive level sign off from the Head of Brand and IS. "We evaluated several alternative solutions before the final decision was made to bring on board Raiser's Edge NXT. It was at least nine months from when the business case was submitted and the evaluation process commenced, right through to key stakeholders, including the management team signing off on the solution," says Cross. It was evident to the Bolton Clarke's fundraising department that the current system would not meet the future strategic and growing demands of the charity if consideration was not made to make the switch to a new and more sophisticated system. Once Bolton Clarke locked down their fundraising strategy and goals for what they wanted to achieve as a fundraising department, the search began for an alternative donor database solution. "This level of reporting and level of analysis is something that was unseen in the old donor database. We now have the power to report how our fundraising efforts are going across the entire organisation." +61 2 8918 1200 sales@blackbaud.com.au www.blackbaud.com.au | November 2017

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