CustomerStory_Deaf Children Australia_2020

Blackbaud Fundraising Whitepapers

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Deaf Children Australia Deaf Children Australia (DCA) is a life-changing organisation committed to helping deaf or hard of hearing children and young adults to reach their full potential. With an extensive and proud history dating back to the 1860's, DCA has been tearing down barriers presented by hearing disabilities for as long as anyone else in Australia. But for a long time, there was one large roadblock standing in the way of DCA experiencing their full potential as an organisation – their CRM system. With a little help from Blackbaud, DCA were determined to overcome their CRM issues and step forward into an exciting new future – all for the sake of helping thousands more kids around Australia. "Our CRM System was a Nightmare." Nabila Mohammad is the Fundraising and Database Administrator at DCA, and she doesn't hold back when she recalls how difficult she found fundraising and database management before adopting Raiser's Edge NXT. "We didn't have any support – and the old system wasn't actually helping us fundraise. Basic functions that you'd expect to normally have were difficult to use; even printing out receipts was a challenge." Nabila and her team had settled into patterns with their previous software which stifled their key goals like donor engagement and research-based marketing. Deaf Children Australia is powered by: Raiser's Edge NXT™ "Raiser's Edge NXT is simple, easy, and user- friendly…but it doesn't sacrifice anything to get there." — Nabila Mohammad, Fundraising & Database Administrator, Deaf Children Australia CUSTOMER SPOTLIGHT February 2020 1 +61 2 8918 1200 | sales@blackbaud.com.au | www.blackbaud.com.au

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