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Managed Services Offering

Blackbaud Fundraising Whitepapers

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November 2018 1 +61 2 8918 1200 | sales@blackbaud.com.au | www.blackbaud.com.au Blackbaud's Managed Services Offering Strategic Services - Supporter Engagement Leverage Blackbaud's expertise to manage critical elements of your supporter engagement lifecycle and focus your resources on what really matters. Our Strategic Managed Services offering enables not for profit organisations to implement vital aspects of your end to end supporter engagement lifecycle, and gain access to Blackbaud's leading industry expertise, vital resources and best practice methodology and techniques. From strategic development and planning, data health, journey mapping, through to business process improvements, execution, monitoring and measurement of outcomes, we can assist you at every stage of the supporter engagement journey. Whether it's improving efficiencies or investing your organisation's internal resources in the right places, our services offering will enable you to leverage our expertise across the different phases of your supporter engagement lifecycle, building your own capability and ensuring you achieve expected outcomes. Our Strategic Services Offering – Supporter Engagement Lifecycle Blackbaud brings a wealth of expertise to the forefront to enable not for profit organisations tap into our extensive knowledge, consultants' specialised skills, partners and at the same time save you time and effort and enable you to focus on your mission. Here are some of the key phases within the supporter engagement lifecycle we can assist with: Strategic Development and Planning Blackbaud's strategic services enable you to have access to our senior consultants who will work with your organisation to assist in translating your Supporter Engagement Strategy into business processes, system activities and integrations to help monitor, manage and evaluate engagement with your supporters and donors. Activities include: understanding your current state, setting up control groups and a baseline to measure against.

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