JustGiving® Onboarding & Compliance FAQ

August 30, 2021 Brian Isaac

By accepting donations online, you can launch appeals in real time, reach a global audience, and simplify your giving process – especially critical during a disaster or other important fundraising moments. And although fundraising online is impactful, scalable, one of the most important considerations is security.

Why unbreakable fundraising security is essential

Per a recent report, more than $1.45 trillion was lost annually as a result of financial crime and poor cyber security. And with more than one cybercrime reported every 10 minutes, proactively making the right decision now results in safer supporters, less worry, and lower compliance costs.

Donations reach your charity quickly and reliably

There's a reason more than 30,000 organisations worldwide trust JustGiving® from Blackbaud®'s secure technology!

When Captain Tom Moore celebrated his 100th birthday by walking 100 lengths of his garden in 2020, his fundraising page exploded with support.

The website supported an incredible 1,519,440 supporters, 50,000,000 page views, and brought in a massive $61,239,936 AUD (including $13,000,000 in one day) — all with no interruptions or downtime.

Protect your organisation from identity theft

In accordance with the Australian Government’s Anti-Money Laundering and Know-Your-Customer (KYC) policies, every JustGiving® customer completes a verification process, which includes checking the entity's address, trustees, bank account, and registration status. This is no more information required than simply opening a bank account!

Onboarding and Compliance FAQ

We’re excited to help you reach more people, raise more money, and change more lives through your fundraising. Review the questions and answers below for more information about our onboarding and security requirements.

Table of Contents

Click each section title to jump to that section

Authority to Fundraise
Responsible Persons
Fundraising in New Zealand
Additional Questions


Authority to Fundraise

What is Authority to Fundraise?

To onboard with JustGiving®, we require the authority to fundraise or exemption to fundraise in the state/s and/or territories in which you seek to raise money. Because fundraising laws are under state jurisdiction, you must look to the state in which you would like to actively fundraise in:

Australian Capital Territory
From 1 July 2017, charities that fundraise in the ACT are no longer required to hold a charitable collections license. Visit this page for more information.

Northern Territory
Northern Territory does not have legislation that governs charitable fundraising. Visit this page for more information.

Generally, state government schools, schools affiliated with religious denominations, and P&C organisations are exempt from this requirement. For further information, view https://www.acnc.gov.au or the state regulatory authority. For help, please send us an email at nfp-au@justgiving.com.


Responsible Persons

All non-governmental charity and school organisations are required by the Australian Government’s Education Act to nominate Responsible Persons: individuals who are officially nominated and commit to responsible for governing and acting in the best interest of an organisation. Generally, an organisation’s Responsible Persons are its board, committee members, or trustees (including insolvency trustees or administrators). Because of this critical responsibility, it’s required that we verify all Responsible Persons as part of our onboarding process. This ensures only verified and trusted persons can change bank account details and other important information. Visit this page for more information.

Who are my Responsible Persons?

Australian charities
Your Responsible Persons depend on the type and structure of your organisation. Please visit https://abr.business.gov.au to enter your ABN and locate your type.

State Government Schools

  • VIC & SA - School Council Chairperson & Principal
  • QLD, NSW, WA, TAS, NT & ACT - Principal and School Bursar/School Business Manager

Private schools, independent schools, and incorporated associations

  • Visit https://www.acnc.gov.au/charity to search the ACNC Charity Register
  • Click your organisation’s name, then click the People tab to view your Responsible Persons

New Zealand charities

  • For a government school or schools with a Board of Trustees, your Responsible Persons (Trustees) will be 2 Board of Trustee members.

How do I verify my Responsible Persons?

Verification is required using identity information about the identity of your organisation’s Responsible Persons and will depend on the type of your organisation. Please view this page for more information.

Australian Charities

  • Responsible Person's valid driver's licence (Front and back) or valid passport

Plus one of the following:

  • Entity's ACNC entity record
  • Entity's ASIC extract
  • Entity's AGM Minutes

State Government Schools

  • VIC & SA - School Council meeting minutes or Annual School report
  • QLD, NSW, WA, TAS, NT, & ACT - Letter on school letterhead signed by the Principal naming the Responsible Persons and their position at the school

Private schools, independent schools, and Associations

  • AGM meeting minutes/Board meeting minutes
  • ACNC record
  • ASIC record
  • Your latest Annual Financial Audit report

Charities in New Zealand

  • Annual school audit report

Why do I need to provide identification?

Identification is required to comply with the Australian Government’s Anti-Money Laundering and Know-Your-Customer policies. This helps ensure our customers’ safety and provides peace of mind to our customers, fundraisers, and donors, ensuring their generous donations will reach their intended beneficiaries.

Do you need our Responsible Persons’ information even if they aren’t responsible for fundraising?

Though your Responsible Persons may not be involved in fundraising, the ACNC needs this information because legislation requires their names and positions listed on the public ACNC Charity Register. Visit this page for more information.

I am not comfortable in providing a bank statement

Because of the ever-growing list of cyber threats impacting Australians, we need to be 100% certain your bank account is correct during our approval process. During this process, we simply verify that the bank account details are held by the onboarding entity to ensure donations reach the intended organisation. Your bank statement must include the BSB, account number, account holder’s name and account holder’s address, on a bank letterhead document listing the financial institution, its details, and its logo. Transactions and balances are not required and may be covered.

I am receiving an error when trying to upload the proof of ID

Please ensure all empty text boxes denoted with an asterisk (*) are filled, and that you’re selecting the Position of the individual from the drop-down selection box. For other enquiries (like file errors), please email nfp-au@justgiving.com with a screenshot of the error (if possible), and our support team will be happy to help.

What if my school has a centralised bank account?

The centralised bank account for both Tasmanian and New South Wales Government Schools has been previously verified. To ensure funds are recognised by the Shared Services Team, please provide your School Code in the account number section.

  • Tasmania: list three zeros in front of your School Code
  • New South Wales: list two zeros in front of your School Code

What is Deductible Gift Receipt (DGR) status?

If your organisation is registered for DGR status, this must be noted on the receipt provided to the donor at the time of the donation. Visit https://abr.business.gov.au/Help/DGR to check your DGR status using your ABN.


Fundraising in New Zealand

What is Donee Status?

In New Zealand, some donations are eligible to provide a tax offset to the donor. If your organisation is eligible for donee status, this must be noted on the receipt provided to the donor at the time of the donation. Including a donee signature on the bottom of a receipt is required by the Inland Revenue Department. Visit this page to check if your organisation is a donee organisation and for more information.


Additional Questions

How do I start fundraising online?

Join 29,834 nonprofit organisations using the world's most trusted online giving platform to grow their missions. Click here to sign up!

If you’re a former everydayhero® customer, visit this page to submit the Responsible Person’s email address you previously used to fundraise, and we’ll send you your account activation link.

If your previous known contacts are no longer affiliated with your organisation, please update your contact details using this form or contact us for assistance.

Once we've joined, how long until our account is active?

Our response time is 4 business days from when we receive the required supporting documentation. This may vary during peak onboarding times. You will receive an email notification if we require follow up documentation and when your account has been approved.

How do I get fundraising support?

Which option should I choose on the application form?

If you’re a charity, choose “I'm a Charity.” If you’re a school, P&C, or Sporting Association, choose “I'm a School.“

How do we learn more about online fundraising?

Get the latest fundraising strategy resources, fundraising tips and tricks, and discover the newest fundraising trends on our Resource Hub for Charities or our Resource Hub for Schools.



Join 30,000 organisations on the world's most trusted fundraising platform

Launch your next online fundraising campaign, see simple fundraising reports, and grow your mission for free with JustGiving®.

Already a member? Log in here

Previous Article
4 Proven Tactics for a Successful 2021 Supporter Comms Strategy
4 Proven Tactics for a Successful 2021 Supporter Comms Strategy

The planning template and strategic goals you need to build a framework that translates into more donation ...

Next Article
4 Expert Last-Minute Tax-Time Tips to Boost Donations
4 Expert Last-Minute Tax-Time Tips to Boost Donations

The end of the financial year is here. Learn how to make it as easy as possible for your charity to raise e...